At King Ice, we keep it 100 when it comes to your drip. Whether you’re copping fresh chains, icy rings, or statement sunglasses, we make sure your order arrives faster than you can say “bling.” Check out our shipping and return game below.

Shipping That’s Smoother Than 18k Gold

Order Processing

We move quick – all orders are processed within 1-2 business days (weekends don’t count). Once your order ships, you’ll get tracking info straight to your inbox.

Shipping Options

Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after shipping

Free Shipping (Orders $50+):
– Carrier: EMS
– Delivery: 15-25 business days after shipping

Note: International fam (except some Asian/remote areas), your delivery times may vary based on customs.

Return Policy – No Questions Asked (Well, Maybe a Few)

Not feeling your piece? We get it. Here’s how to return it while keeping your drip intact:

15-Day Return Window

You’ve got 15 days from delivery date to initiate returns or exchanges. All items must be:

  • Unworn and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

NO RETURNS ON THESE ICY PIECES:

  • Grillz (custom dental pieces – hygiene reasons)
  • Earrings (health and safety reasons)
  • Any items marked as “Final Sale”

How To Return Your Drip

Step 1: Hit Us Up

Email [email protected] with:

  • Your order number
  • Photos of the item(s)
  • Reason for return

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Yo King Ice Crew,
I need to return/exchange my order (#[Order Number]).
Item(s) returning: [Product Names]
Reason: [Change of mind/Defective/Wrong item received]
Attached are photos of the items in original condition.
Let me know next steps!
– [Your Name]

Step 2: Get Approval

We’ll respond within 24 hours (faster than our shipping) with:

  • Return authorization
  • Shipping instructions
  • Return address (same as our HQ: 2690 Tree Frog Lane, Kansas City, US 64119)

Step 3: Ship It Back

Package your items securely and ship using a trackable method. We recommend:

  • USPS Priority Mail
  • UPS
  • FedEx

Note: Return shipping costs are on you unless we messed up (wrong item or defective).

Exchange Game Strong

Want to swap for something fresher? Same process as returns, just specify:

  • Which item you want instead
  • Size/color preferences

We’ll cover the shipping for your new piece if the exchange is for the same value.

Refund Timeline

Once we receive and inspect your return:

  • Processing: 3-5 business days
  • Refund Method: Original payment (PayPal, card, etc.)
  • Time to Appear: 5-10 business days depending on your bank

We’ll email you when your refund is processed – watch for that confirmation like you watch for our new drops.

Damaged or Wrong Item?

If your piece arrives damaged or incorrect:

  • Email us within 48 hours of delivery
  • Include photos/video of the issue

We’ll send a prepaid return label and rush your replacement.

International Returns

For our global fam (except some Asian/remote areas):

  • Same 15-day policy applies
  • You’re responsible for return shipping and any customs fees
  • Refunds will be minus original shipping costs

Still Got Questions?

Our customer service runs 24/7 like your drip. Hit us at [email protected] – we reply faster than you can say “iced out.”

© document.write(new Date().getFullYear()) King Ice – Where Returns Are As Smooth As Our 18k Gold Plating